Refund and Returns Policy

At FurnitureWay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our Refund & Returns Policy below.

Returns

We accept returns within 7 days of product delivery.

To be eligible for a return:

The item must be unused and in the same condition in which you received it.
The item must be returned in its original packaging, wherever applicable.
Proof of purchase or order confirmation is required.
The return request must be raised within the applicable return period.
Furniture products should be returned without any damage, modification, or alteration caused after delivery.

Products damaged due to misuse, improper handling, accidents, installation by an unauthorized person, or normal wear and tear may not be eligible for return.

Non-Returnable Items

The following items are generally not eligible for return:

Customized or personalized furniture
Furniture made specifically according to customer requirements or special orders
Products damaged after delivery due to customer handling, misuse, or improper installation
Products that have been modified, assembled incorrectly, or altered after delivery
Products that are not returned in their original condition or packaging, wherever applicable

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If the refund is approved:

The refund will generally be processed within 5–7 business days.
The refund will be issued to the original payment method or through another mutually agreed method, where applicable.
The actual time for the amount to reflect in your account may depend on your bank or payment service provider.
Any applicable deductions, including return shipping or other charges, may be deducted from the refund amount where applicable.

Exchange & Replacement Policy

We may provide a replacement or exchange in the following situations:

The product was damaged during shipping or delivery.
The wrong product was delivered.
The product has a manufacturing defect.
The delivered product is materially different from the product ordered.

Exchange or replacement requests must be raised within 48 hours of delivery, along with clear photographs or videos of the product, packaging, and any visible damage or defect where required.

For furniture products, customers are advised to inspect the product at the time of delivery and report any visible damage as soon as possible.

Return Shipping

Customers may be responsible for return shipping charges unless the product was delivered damaged, defective, or incorrect.
Original shipping or delivery charges paid during purchase may be non-refundable, unless otherwise required under applicable law or agreed by FurnitureWay.
For eligible damaged, defective, or incorrect products, return shipping arrangements may be provided by FurnitureWay.
Large or bulky furniture returns may be subject to specific pickup and transportation arrangements.

Order Cancellation

Orders can generally be cancelled only before dispatch.

Once an order has been dispatched or shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process after delivery.

For customized or specially manufactured furniture, cancellation may not be available once production has started.