Shipping Policy – Furniture Way

Thank you for shopping with FurnitureWay. We are committed to processing and delivering your orders safely and on time. Please read our Shipping Policy carefully.

1. Order Processing Time

All orders are generally processed within 1–3 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Processing time may vary for customized, personalized, or special-order furniture.
Orders may require additional processing time depending on product availability and delivery requirements.

2. Shipping & Delivery Time

Standard delivery generally takes 3–7 business days, depending on your location and the product ordered.
Delivery timelines for large or bulky furniture may vary depending on the delivery location and logistics arrangements.
Delivery times may vary for remote areas, high-demand periods, or due to courier and logistics service delays.
Estimated delivery timelines are indicative and may be affected by circumstances beyond our control.

3. Shipping Charges

Applicable shipping or delivery charges will be displayed at checkout before payment.
Free shipping may be available on selected products, locations, or promotional offers.
Any applicable shipping charges will be communicated before order confirmation.

4. Order Tracking

Once your order has been shipped or dispatched, tracking or delivery details may be shared through:

SMS
WhatsApp
Email, if provided

Customers can use the tracking information provided to check the current delivery status of their order.

For large furniture items, delivery updates may also be provided directly by our delivery or logistics team.

5. Delivery Delays

We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occur due to:

Courier or logistics partner delays
Natural disasters or adverse weather conditions
Incorrect or incomplete address details
Public holidays
High order volumes
Product availability or special-order requirements
Unforeseen circumstances beyond our control

FurnitureWay is not responsible for delays caused by third-party courier or logistics partners or circumstances beyond our reasonable control.

6. Incorrect Address

Customers are responsible for providing a correct and complete shipping address and contact information.

If an incorrect or incomplete address is provided:

Delivery may be delayed or unsuccessful.
Additional shipping or re-delivery charges may apply.
The order may be returned to us by the courier or logistics partner.

Customers should carefully verify their delivery address and contact details before completing an order.

7. Damaged Package or Product

If you receive a package that appears damaged or the furniture/product is damaged during transit:

Please contact us within 24 hours of delivery.
Share clear photos or videos of the package, packaging, and damaged product for verification.
Keep the original packaging and product safely until the issue is reviewed and resolved.
Do not discard, modify, or dispose of the damaged product or packaging until instructed by FurnitureWay.

We will review the matter and provide appropriate assistance in accordance with our Refund & Returns Policy.